Shipping and Return Policy

How long will it take for me to receive my order(s) once payment is made?



Shipping Costs

United Kingdom

Next working day* (when ordered before 3PM)

£3.20 (1st class Royal Mail delivery)


2-5 working days


US & Canada

3-7 working days


Rest of the world

Varies depending of destination

From £4.99

*Orders will be processed and shipped on the same day when placed before 3.00pm on weekdays, delivered the next business day.

Will I get a tracking number for my order?

If your shipping address is outside of the United Kingdom, you will receive a tracking number via shipping confirmation email.

Can I get a refund?

If you are not 100% satisfied or changed your mind about your purchase, simply return your order to us for a refund. To get a refund, returns on Cuppatea products must be unopened, unused in any way and in its original packaging.

Kindly return the orders to the address provided in the contact us page. Unfortunately, we are unable to issue a refund if the returned products have been opened under any circumstances. We are also unable to give refund in cases where incorrect address has been given and the order has been shipped.